Return Policy

Due to order volume, we are not able to process exchanges. 

We gladly accept returns of unworn, unwashed merchandise within 7 days from the date you receive the shipment. After 7 days, returns will not be processed.

Contact goldencollective.shop@gmail.com and we will e-mail you a return shipping label. You will receive store credit for the purchase price, minus the cost of return shipping. If you purchased at a pop-up market, local pick-up will be arranged and you will receive store credit for the purchase price.

When returning an item, please take note of the following as we remain firm on our return policy with all of our customers.
  •  Shipping will not be refunded on any returned items and is the responsibility of the customer when shipping items back to us.
  • Store credit will be given for the purchase price of all eligible returned merchandise. We do not offer refunds. No exceptions. 
  • Returns must be post marked within 7 (seven) days of the date you receive your shipment. No exceptions. 
DEFECTIVE OR DAMAGED MERCHANDISE
Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you MUST contact us within 3 days of receipt. No exceptions. 
 
DEFECTIVE/DAMAGED ITEMS PROCESS:
  • Use your smartphone to take pictures of the defective or damaged area and email the images to goldencollective.shop@gmail.com.
  • Indicate "Defective" or "Damaged" in the subject line.
  • Include the first and last name, order #, and product code/name of the item.

 

      **If an item has stains, smells of cigarette smoke, perfume, or deodorant, has animal hair, or any appearance of being worn, it will not be accepted as a return and you will be responsible for any reshipment fees.